Front Desk Supervisor - ROOST Rainey
About The Position
ROOST Rainey is seeking a polished, organized, hospitality-driven Front Desk Supervisor to support daily operations and lead the front-of-house team. The role oversees front desk operations, supports team training and development, and helps ensure guests receive the warm, elevated experience that defines ROOST. The supervisor works with housekeeping, maintenance, and management to support smooth property operations. ROOST Rainey offers a refined, residential hotel experience in Austin’s Rainey Street District, with apartment-style accommodations and guest amenities including a rooftop pool, city views, and communal spaces. The position is with Method Co., a hospitality company that develops, designs, and operates hotels, restaurants, and apartment-style accommodations.
Requirements
- 1–2 years of hotel front desk or guest-service experience.
- Strong communication and leadership skills.
- Warm, guest-focused demeanor and commitment to hospitality.
- Ability to multitask and remain composed in a fast-paced environment.
- Proficiency with hotel reservation systems and front-office software.
- Strong attention to detail and organizational skills.
- Flexible schedule, including nights, weekends, and holidays.
- Ability to stand and/or walk, push, kneel, bend, balance, squat, reach, and stretch for up to eight hours per day.
- Agility to execute fast-paced movements and navigate different areas of the property efficiently.
- Ability to move, pull, carry, or lift objects weighing at least 50 pounds.
Nice To Haves
- Supervisory experience.
Responsibilities
- Lead and support front desk associates during daily operations.
- Provide warm, professional, and efficient service to all guests.
- Oversee check-ins, check-outs, reservations, and guest inquiries.
- Assist with onboarding, training, and coaching front desk team members.
- Ensure front desk procedures, standards, and service expectations are consistently met.
- Resolve guest concerns with empathy, professionalism, and sound judgment.
- Maintain accurate records, reports, and shift documentation.
- Collaborate with housekeeping, maintenance, and management to support smooth operations.
- Monitor lobby and front desk presentation to maintain a clean, organized, guest-ready environment.
- Assist with scheduling, inventory, and administrative tasks as needed.
Benefits
- Competitive hourly pay.
- Opportunities for growth within a dynamic hospitality group.
- Collaborative, design-driven work environment.
- Employee dining perks across Method Co. properties.
- Sick time and vacation.
- Health, vision, and dental benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
