Front Desk Supervisor - ROOST Rainey

Method Co.•Austin, TX

4d•$20 - $23•Onsite

About The Position

ROOST Rainey is seeking a polished, organized, hospitality-driven Front Desk Supervisor to support daily operations and lead the front-of-house team. The role oversees front desk operations, supports team training and development, and helps ensure guests receive the warm, elevated experience that defines ROOST. The position works with housekeeping, maintenance, and management to support smooth property operations. ROOST Rainey offers a refined, residential hotel experience in Austin’s Rainey Street District, with studio, one-bedroom, and two-bedroom apartments, full kitchens, in-unit laundry, curated furnishings, a rooftop pool, and communal spaces.

Requirements

1–2 years of hotel front desk or guest-service experience.
Strong communication and leadership skills.
Warm, guest-focused demeanor and commitment to hospitality.
Ability to multitask and remain composed in a fast-paced environment.
Proficiency with hotel reservation systems and front-office software.
Strong attention to detail and organizational skills.
Flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Lead and support front desk associates during daily operations.
Provide warm, professional, and efficient service to guests.
Oversee check-ins, check-outs, reservations, and guest inquiries.
Assist with onboarding, training, and coaching front desk team members.
Ensure front desk procedures, standards, and service expectations are consistently met.
Resolve guest concerns with empathy, professionalism, and sound judgment.
Maintain accurate records, reports, and shift documentation.
Collaborate with housekeeping, maintenance, and management to support smooth operations.
Monitor lobby and front desk presentation to maintain a clean, organized, guest-ready environment.
Assist with scheduling, inventory, and administrative tasks as needed.