Front Desk Clerk

Hilton Grand Vacations • Hollister, MO

18d

About The Position

As a Front Desk Clerk, you will welcome guests and owners, check guests in and out, generate folios, and collect payments. You will receive housekeeping and maintenance requests or work orders and contact the appropriate department personnel. You will also prepare and restock the front desk with supplies, prepare arrival packets and area information, answer phones, and direct calls. Other duties may be assigned by your leader. The position is full-time, with variable shifts and open availability that includes weekends and holidays.

Requirements

• Proficient English language skills.
• Knowledge of Microsoft Office 365.
• Ability to multitask and prioritize duties to meet organizational goals.
• Six months of customer service experience.
• Open and flexible availability, including weekends and holidays.

Nice To Haves

• Experience as a Front Desk or Guest Services Agent.
• Experience handling credit card transactions.
• Background in resort hospitality or related industries.

Responsibilities

• Greet guests and owners on arrival.
• Check guests in and out.
• Generate folios and collect payments.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare and consistently restock the front desk with supplies, including preparing arrival packets and area information.
• Answer phones and direct calls.
• Perform other duties as assigned by the leader.

Benefits

• Medical, dental, and vision coverage, with Day 1 eligibility.
• Recognition programs and rewards.
• Travel discounts.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed