Front Desk Clerk - Point Place Hotel

Turning Stone Enterprises•Bridgeport, NY

10d•Onsite

About The Position

As a Front Desk Clerk, you’ll be the ultimate host, making each guest feel like a VIP from the moment they walk through the door. With your warm smile and upbeat energy, you'll set the tone for a fantastic stay! Your days will be full of variety—checking guests in and out with ease, handling payments like a pro, and being the go-to expert for any questions or needs. With your charm and top-notch customer service, you’ll create unforgettable experiences that keep guests coming back for more and raving about our hotel.

Requirements

A High School Diploma or Equivalency.
Experience in a guest contact position.
Hotel and cashiering experience.
Excellent communication and computer skills.
Ability to stand/walk for long periods of time and lift up to 35 lbs.

Nice To Haves

Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Responsibilities

Maintain thorough knowledge of the Hotel reservations system. Processes guest transactions with minimal error. Consistently uses proper group, source, and reason codes.
Handle all guest transactions in an expeditious and concise manner. Ask for TS Rewards card if needed both at check in and check out.
Promptly answers telephone calls to the Hotel Front Desk.