Front Desk Clerk

Hilton Grand Vacations•Panama City Beach, FL

17d•Onsite

About The Position

Bayside Resort and Spa is seeking a Front Desk Clerk in Panama City Beach, Florida. This is a full-time, year-round position with open availability required, particularly for mid and evening coverage between 11:00 a.m. and 11:30 p.m., including weekends and holidays. The clerk creates positive guest and owner experiences by handling check-ins and checkouts, responding to requests, and providing information about resort amenities and local attractions. The role also involves reservation-system updates, assisting with bookings and changes, collecting payments, maintaining safety deposit boxes, coordinating housekeeping and maintenance requests, restocking the front desk, preparing arrival packets, and preparing correspondence and reports for management. The employer offers benefits beginning on Day 1, including health care options and programs supporting employee wellbeing, time off, retirement savings, tuition reimbursement, an employee stock purchase program, travel discounts, recognition and rewards, and learning and advancement opportunities.

Requirements

High school graduate or equivalent.
English-language interpersonal skills and proficiency to communicate verbally and in writing with guests, owners, and coworkers, and to understand job assignments.
Open availability to adjust to schedule changes and cover shifts on short notice to meet business demands.
Ability to multitask and prioritize duties according to organizational demands.
Prior customer service, cash handling, and data entry experience required.

Nice To Haves

Prior hospitality, front desk, or relevant work history or related experience.
Bilingual.

Responsibilities

Create positive and memorable interactions with owners and guests during check-in and checkout and while responding to requests.
Accurately enter information into the computerized reservations system and maintain records.
Use the reservation system to resolve unit availability issues and assist guests with reservations or changes.
Generate invoices and collect payments due through the rental program and merchandise sales.
Maintain safety deposit boxes.
Complete housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
Prepare and restock front-desk supplies, including arrival packets.
Provide information about area attractions and resort amenities.
Type correspondence and reports for management as needed.