Front Desk Clerk

Hilton Grand Vacations•San Antonio, TX

1d•Onsite

About The Position

Hilton Grand Vacations is seeking a Front Desk Clerk for Eilan Hotel and Spa in San Antonio, Texas. The role focuses on making each interaction with an owner or guest positive and memorable from arrival through departure. The clerk welcomes guests, handles check-in and check-out and transactions, responds to requests, and coordinates with housekeeping and maintenance to support a positive stay.

Requirements

Proficient English language skills.
Ability to multitask and prioritize duties to meet organizational deadlines and demands.
At least one year of guest service experience.
Open and flexible availability, including weekends and holidays.

Nice To Haves

Front desk or guest services agent experience.
Experience with credit card transactions.
Hospitality experience in a resort setting.
Experience with Microsoft Word, Teams, and Excel.

Responsibilities

Welcome and greet owners and guests.
Check owners and guests in and out while following applicable standards and requirements.
Perform transactions related to an owner or guest stay.
Provide Inspired Hospitality and assist owners and guests with special requests.
Use empowerment to resolve owner and guest challenges and follow up to make things right.
Exemplify Hilton Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
Receive housekeeping and maintenance requests or work orders, contact the relevant departments, and follow up to ensure satisfactory completion.
Prepare and maintain a clean, fully stocked work area.
Respond to owner and guest calls, inquiries, and requests in person, by phone, or by text message.
Perform other duties as assigned.