Front Desk Clerk Nights (Part-time)

Hilton Grand Vacations • Hilton Head Island, SC

4d

About The Position

The Front Desk Clerk ensures that every interaction with an owner or guest is positive and memorable from arrival through departure. The role checks guests in and out, responds to requests, maintains reservation records, assists with reservations and changes, generates invoices, and collects payments. It also maintains safety deposit boxes, routes housekeeping and maintenance requests to the appropriate personnel, restocks the front desk and prepares arrival packets, and types correspondence and reports for management as needed. The schedule is 3:00 p.m. to 11:00 p.m.

Requirements

• Previous customer service experience.
• Professional demeanor.
• Basic computer skills.
• Proficient English language skills, both verbally and in writing.
• Ability to multitask and prioritize responsibilities.

Nice To Haves

• Cash handling experience.

Responsibilities

• Provide positive and memorable service while checking owners and guests in and out and responding to their requests.
• Enter information into the computerized reservation system and update and maintain records.
• Use the reservation system to resolve unit availability and assist guests with reservations or changes.
• Generate invoices and collect monies due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare and consistently restock the front desk, including preparing arrival packets.
• Type correspondence and reports for management as needed.

Benefits

• Day 1 health benefits eligibility, including medical, dental, and vision options.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed