Front Desk Clerk Nights (Part-time)

Hilton Grand Vacations • Hilton Head Island, SC

5d

About The Position

The Front Desk Clerk ensures every interaction with an owner or guest is a positive and memorable experience from arrival through departure. The role handles guest check-in and check-out, responds to requests, maintains reservation records, assists with reservations and changes, processes invoices and payments, maintains safety deposit boxes, coordinates requests with housekeeping and maintenance, keeps the front desk stocked, and prepares correspondence and reports as needed. The position is part-time, with a schedule of 3:00 p.m. to 11:00 p.m.

Requirements

• Previous customer service experience.
• Professional demeanor.
• Basic computer skills.
• Proficient English language skills, both verbally and in writing.
• Ability to multitask and prioritize responsibilities.

Nice To Haves

• Cash handling experience.

Responsibilities

• Provide positive and memorable service to owners and guests during check-in and check-out and respond to their requests.
• Enter information into the computerized reservation system and update and maintain records.
• Use the reservation system to resolve unit availability and assist guests with reservations or changes.
• Generate invoices, collect monies due through the rental program and merchandise sales, and maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare and restock the front desk with supplies, including arrival packets.
• Type correspondence and reports for management as needed.

Benefits

• Day 1 eligibility for medical, dental, and vision health benefits.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed