Front Desk Clerk
About The Position
The Front Desk Clerk welcomes guests at a dual-branded Hampton Inn and Homewood Suites property in downtown Richmond, Virginia. The position handles guest arrivals and departures, reservations, questions, payments, and guest concerns while coordinating with housekeeping and maintenance. The clerk shares recommendations about Richmond and supports organized front desk operations across both properties. Training is available for candidates without front desk experience, and the employer notes opportunities for internal advancement across its portfolio of more than 80 hotels.
Requirements
- Positive attitude and willingness to help others.
- Welcoming personality and clear, professional communication skills.
- Strong attention to detail, organization, and time management.
- Confidence using computers and learning hotel reservation systems.
- Ability to multitask and stay calm during busy periods.
- Dependability and reliable transportation to work.
- Ability to stand and walk for extended periods and occasionally lift or carry up to 25 pounds, with or without reasonable accommodation.
- Availability for a mix of shifts, which may include evenings, overnights, weekends, and holidays.
- High school diploma, GED, or equivalent experience.
Nice To Haves
- Front desk experience is preferred but not required.
Responsibilities
- Welcome guests and accurately handle check-ins and check-outs.
- Make, update, and confirm reservations.
- Answer calls and questions about hotel amenities, services, and the surrounding area.
- Recommend Richmond dining, attractions, and entertainment.
- Process payments and maintain accurate guest accounts.
- Coordinate with housekeeping and maintenance about room readiness and guest requests.
- Listen to guest concerns, help find solutions, and involve leadership when needed.
- Protect guest privacy and follow hotel security procedures.
- Keep the front desk organized and support teammates across both properties.
Benefits
- Holiday pay when working a holiday.
- Shamin Perks discounts on tickets, rental cars, attractions, and footwear.
- Employee discounts at the company's branded hotels.
- Accident insurance.
- Critical illness insurance.
- Hospital indemnity insurance.
- Pre-paid legal services.
- A $200 referral bonus for each referred friend who is hired, subject to conditions.
- Part-time scheduling flexibility.
- Internal advancement opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
