Front Desk Clerk

Holland America/Princess Alaska-Yukon Land Operations•Healy, AK

118d

About The Position

The Front Desk Clerk is the welcoming face of the company and a go-to resource for guests. The role involves listening to guest needs, answering questions, and providing exceptional service. The clerk uses knowledge of company offerings, local attractions, and internal policies to support seamless guest experiences from check-in to check-out in a fast-paced, guest-focused environment.

Requirements

One year of experience in positions involving customer service.
Proficiency in computer business applications, with working knowledge of computerized reservations systems.
Must pass a pre-employment background check.
Must be at least 18 years old to reside in company housing, where available.
Must be eligible to work in the United States; employment visa sponsorship is not available at this time.
Ability to organize and prioritize work, maintain attention to time constraints, and work in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, or work on feet for a minimum of 8 hours per day.

Responsibilities

Perform a variety of moderately difficult customer service tasks.
Apply knowledge of Company products, services, and policies to evaluate customer needs, provide information, and resolve complaints.
Design and conduct presentations for guests.
Coordinate guest amenity requests, reservations, and special requests.
Assist customers, employees, and management, and respond to queries.