Front Desk Clerk

Shamin Hotels Master • Richmond, VA

18d • Onsite

About The Position

The Front Desk Clerk welcomes guests and supports their stays at a dual-branded Hampton Inn and Homewood Suites property in downtown Richmond. The role handles guest arrivals and departures, reservations, payments, questions, and concerns while coordinating with housekeeping and maintenance. It offers part-time work, training for candidates without front desk experience, exposure to both hotel brands, and potential for career growth within Shamin Hotels.

Requirements

• Positive attitude and willingness to help others.
• Welcoming personality and clear, professional communication skills.
• Strong attention to detail, organization, and time management.
• Confidence using computers and learning hotel reservation systems.
• Ability to multitask and remain calm during busy periods.
• Dependability and reliable transportation to work.
• Ability to stand and walk for extended periods and occasionally lift or carry up to 25 pounds, with or without reasonable accommodation.
• Availability for a mix of shifts, which may include evenings, overnights, weekends, and holidays.
• High school diploma, GED, or equivalent experience.

Nice To Haves

• Front desk experience (preferred, not required).

Responsibilities

• Welcome guests and handle check-ins and check-outs accurately and courteously.
• Make, update, and confirm reservations.
• Answer calls and questions about hotel amenities, services, and the surrounding area.
• Recommend Richmond dining, attractions, and entertainment.
• Process payments and maintain accurate guest accounts.
• Coordinate with housekeeping and maintenance about room readiness and guest requests.
• Listen to guest concerns, help find solutions, and involve leadership when needed.
• Protect guest privacy and follow hotel security procedures.
• Keep the front desk organized and support teammates across both properties.

Benefits

• Holiday pay when working a holiday.
• Shamin Perks deals on tickets, rental cars, attractions, and footwear.
• Employee discounts at branded hotels.
• Accident insurance.
• Critical illness insurance.
• Hospital indemnity insurance.
• Pre-paid legal.
• $200 referral bonus for each referred friend who is hired, subject to conditions.
• Training and potential for career growth, with promotions from within.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED