Front Desk Clerk

Hilton Grand Vacations • Sedona, AZ

1d • Onsite

About The Position

Hilton Grand Vacations is seeking a Front Desk Clerk to join the team at Los Abrigados Resort and Spa in Sedona, Arizona. The role supports a positive and memorable experience for guests and owners throughout their stay, including during check-in and check-out, by responding to requests and providing information about resort amenities and local attractions.

The Front Desk Clerk uses the reservation system to address unit availability and assist with reservations or changes, generates invoices and collects payments, maintains safety deposit boxes, and routes housekeeping and maintenance requests to the appropriate departments. The position also involves keeping the front desk stocked with supplies and preparing arrival packets. Management may assign other tasks as needed.

Requirements

• High school graduate or equivalent.
• Proficient English-language interpersonal skills to communicate verbally and in writing with guests, owners, and co-workers, and to fully comprehend job assignments.
• Open availability to adjust to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties according to organizational demands.
• Prior cash-handling and data-entry experience.
• Previous customer-service experience.

Nice To Haves

• Prior hospitality or related experience.
• Previous front desk or relevant work history.

Responsibilities

• Ensure every interaction with an owner or guest is positive and memorable during check-in, check-out, and in response to requests.
• Use the reservation system to resolve unit availability and assist guests with reservations or changes.
• Generate invoices and collect monies due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare arrival packets and consistently restock the front desk with supplies.
• Provide information about area attractions and resort amenities.
• Perform other tasks as requested by management.

Benefits

• Day 1 eligibility for health benefits, including medical, dental, and vision options.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED