Front Desk Clerk
About The Position
The Front Desk Clerk provides a positive and memorable experience for owners and guests while checking them in and out, responding to requests, and assisting with reservations. The role maintains reservation records, addresses unit availability, processes invoices and payments, and supports front desk operations. It also provides information about local attractions and resort amenities and prepares correspondence and reports for management as needed. This position is with Hilton Grand Vacations at Riviera Beach & Shores. The hourly rate is $20.00–$20.50, based on experience. Full-time team members are offered medical, dental and vision insurance, a 401(k) plan, paid time off and travel benefits. The posting also describes daily pay, discounted hotel rates, a company-matched 401(k), an employee stock purchase program, paid sick time, recognition programs, tuition reimbursement, and learning and career advancement opportunities. Benefits are subject to the stated eligibility terms for U.S. hourly team members not represented by a labor organization or covered by a collective bargaining agreement.
Requirements
- Proficient English and interpersonal skills, with the ability to communicate verbally and in writing.
- Maintain a courteous, professional attitude and presentation when handling upset guests and difficult situations.
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multitask and prioritize duties to meet organizational deadlines and demands.
- Six months of customer service experience.
Nice To Haves
- Front Desk/Guest Services Agent experience.
- Cash and credit card transaction experience.
- Resort hospitality or related industry experience.
Responsibilities
- Ensure interactions with owners and guests are positive and memorable while checking them in and out and responding to requests.
- Enter information into the computerized reservations system to update and maintain records.
- Use the reservation system to resolve unit availability issues and assist guests with reservations or changes.
- Generate invoices and collect monies due through the rental program and merchandise sales.
- Maintain safety deposit boxes.
- Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
- Prepare and consistently restock the front desk, including preparing arrival packets.
- Provide information about area attractions and resort amenities.
- Type correspondence and reports for management as needed.
Benefits
- Daily Pay, allowing earned pay to be accessed before payday.
- Competitive hourly base pay.
- Positive team environment.
- Discounted hotel rates worldwide.
- 401(k) program with company match.
- Employee stock purchase program.
- Paid time off and paid sick time.
- Recognition programs and rewards.
- Tuition reimbursement.
- Learning and career advancement opportunities.
- Medical, dental and vision insurance for full-time team members.
- Travel benefits for full-time team members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
