Front Desk Clerk

Hilton Grand Vacations • Las Vegas, NV

3d

About The Position

HGV is hiring a Front Desk Agent to join the team at Elara. The role focuses on providing owners and guests with positive, memorable service while checking them in and out, handling requests, and assisting with reservations. The Front Desk Clerk also processes payments and invoices, maintains safety deposit boxes, coordinates housekeeping and maintenance requests, keeps the desk stocked and prepares arrival packets, and shares information about local attractions and resort amenities. Management may assign additional tasks as needed. The position requires open availability to accommodate schedule changes and cover shifts on short notice.

Requirements

• High school graduate or equivalent.
• Proficient English-language interpersonal skills, including the ability to communicate verbally and in writing with guests, owners, and co-workers and understand job assignments.
• Open availability to adjust to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties according to organizational demands.
• Prior cash-handling and data-entry experience.
• Previous customer-service experience.

Nice To Haves

• Prior hospitality or related experience.
• Previous front desk or relevant work history.
• Bilingual ability.

Responsibilities

• Provide owners and guests with a positive, memorable experience during check-in and check-out and respond to their requests.
• Use the reservation system to resolve unit availability questions and assist guests with reservations or changes.
• Generate invoices and collect payments due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate department personnel.
• Prepare and restock the front desk with supplies, including arrival packets.
• Provide information about area attractions and resort amenities.
• Perform other tasks as requested by management.

Benefits

• Competitive hourly base pay and a positive team environment.
• Daily Pay, allowing team members to access earned pay before payday.
• Discounted hotel rates worldwide.
• 401(k) program with company match.
• Employee stock purchase program.
• Paid Time Off program and paid sick time.
• Recognition programs and rewards.
• Tuition reimbursement.
• Learning and career advancement opportunities.
• Day One medical, dental, and vision insurance for eligible full-time team members.
• Extraordinary travel benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED