Front Desk Clerk

Hilton Grand Vacations•Orlando, FL

10d

About The Position

Hilton Grand Vacations is seeking a full-time Front Desk Clerk to join the team at The Fountains Resort. The role focuses on assisting guests and owners, supporting their arrival and departure, and helping create a positive vacation experience. The position also involves coordinating requests with housekeeping and maintenance, keeping the front desk stocked and prepared, and handling telephone calls. The employer describes opportunities for learning and advancement, along with compensation recognition programs and rewards. Benefits mentioned include discounted travel rates, a 401(k) program with company match, paid time off, paid sick days, and tuition reimbursement. The posting notes that the role is open to U.S. hourly Team Members who are not represented by a labor organization or subject to a collective bargaining agreement. Hilton Grand Vacations states that it is an equal opportunity employer and will provide reasonable accommodations during the application and interview process and for job functions and employment benefits.

Requirements

Proficient English language skills.
Ability to manage multiple responsibilities and prioritize tasks to meet organizational goals and expectations.
Six months of customer service experience.
Open and flexible availability, including weekends and holidays.

Responsibilities

Greet guests and owners upon arrival.
Check guests in and out.
Generate folios and collect payments.
Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
Prepare and consistently restock the front desk with supplies, including arrival packets and area information.
Answer phones and direct calls.
Perform other duties as assigned by the leader.