Front Desk Clerk

Hilton Grand Vacations • Capistrano Beach, CA

4d • Onsite

About The Position

The Front Desk Clerk welcomes owners and guests, handles check-in and check-out, and responds to requests to create positive and memorable experiences. The role maintains reservation records, resolves unit availability questions, and assists with reservations and changes. It also handles invoices and payment collection, maintains safety deposit boxes, routes housekeeping and maintenance requests to the appropriate personnel, keeps the front desk stocked and prepares arrival packets, provides information about local attractions and resort amenities, and prepares correspondence and reports for management as needed.

This is an hourly role at Riviera Beach & Shores with a stated rate of $20.00–$20.50 per hour, based on experience. Hilton Grand Vacations describes a positive team environment and offers benefits to eligible full-time Team Members, including medical, dental and vision insurance, a 401(k) plan, paid time off, paid sick time, travel benefits, daily pay, and other programs. Benefit eligibility is for U.S. hourly Team Members who are not represented by a labor organization or subject to a collective bargaining agreement.

Requirements

• Proficient English and interpersonal skills, with the ability to communicate verbally and in writing.
• Courteous, professional attitude and presentation when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties to meet organizational deadlines and demands.
• Six months of customer service experience.

Nice To Haves

• Front desk or guest services agent experience.
• Experience with cash or credit card transactions.
• Resort hospitality or related industry experience.

Responsibilities

• Provide positive, memorable service while checking owners and guests in and out and responding to their requests.
• Enter and maintain information in the computerized reservations system.
• Use the reservation system to resolve unit availability and assist with reservations or changes.
• Generate invoices and collect payments due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare and restock the front desk, including preparing arrival packets.
• Provide information about area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Day-one Team Member benefits are advertised.
• Daily pay, allowing earned pay to be accessed before payday.
• Discounted hotel rates worldwide.
• 401(k) program with company match.
• Employee stock purchase program.
• Generous paid time off program and paid sick time.
• Recognition programs and rewards.
• Tuition reimbursement.
• Learning and career advancement opportunities.
• Medical insurance for eligible full-time Team Members.
• Dental insurance for eligible full-time Team Members.
• Vision insurance for eligible full-time Team Members.
• Extraordinary travel benefits for eligible full-time Team Members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed