Front Desk Clerk

Equity LifeStyle Properties, Inc.•Miami, FL

1d•Onsite

About The Position

ELS is hiring for the position of Front Desk Clerk in Miami, Florida. Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.

Requirements

High school diploma or equivalent experience.
1+ years of experience in customer service with exceptional customer service skills.
Strong organizational skills and meticulous attention to detail.
Computer literacy and the ability to learn new systems.
A highly adaptable, team-oriented attitude with a willingness to assist wherever the property needs support.

Responsibilities

Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
Process payments and deposits.
Run reports and submit maintenance request forms to ensure office efficiency.
Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
Prioritize customer satisfaction, address conflicts and solve problems promptly.
Maintain workspace standards by keeping the front desk and surrounding reception area clean, organized, and welcoming.
Oversee retail and inventory, which includes restocking the retail store, and tracking inventory levels.
Manage guest reservations, coordinating check-ins, check-outs, and site assignments through the property management system.
Act as a true team player by jumping in to assist other departments with tasks or special projects outside of standard front desk duties as needed.