Front Desk Clerk

PROMESA R.H.C.F. • New York, NY

7d • $0 - $17 • Onsite

About The Position

Under the direction of the Program Director, the Front Desk Clerk is the front-line representative of the organization. He/ She is responsible for making sure that clients, visitors, and staff feel welcome at El Cemi Housing Development. He/ she also works with the Social Service office to ensure a smooth flow of clients through the organization.

Requirements

• HS Diploma/GED minimum, AA degree preferred.
• Bi-lingual is a plus.
• Ability to deal with sensitive issues with diplomacy and discretion.
• Must be able to multi task with strong organizational skills.
• Commitment to cultural diversity and sensitivity.
• Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality.

Responsibilities

• Greets tenants/ clients and answers questions about general services provided
• Serves as a general presence and visible deterrent to disorderly infractions
• Announces visitors/ tenants/ outside vendors
• Operates back- up phones and directs calls to the appropriate staff
• Answers phone line and responds to inquiries from tenants/ clients/ service providers in a courteous and professional manner
• Takes and relays messages in a timely manner to the appropriate source
• Maintains visitor log
• Conducts and logs building rounds for safety and compliance issues
• Provides clerical support as needed
• Responds to and reports all incidents, accidents, or medical emergencies to proper authorities
• Provides informal monitoring of tenants
• Ensures front desk area is tidy at all times

Benefits

• medical
• dental
• vision coverage
• generous paid time off
• vacation days
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree