Front Desk Clerk
About The Position
The Front Desk Clerk works at Bayside Resort and Spa in Panama City Beach, Florida, delivering positive guest and owner experiences during check-in and check-out and while responding to requests. The role maintains and updates computerized reservation records, helps guests with reservations and changes, processes invoices and payments, maintains safety deposit boxes, and coordinates housekeeping and maintenance requests. The clerk also prepares and restocks the front desk, provides information about local attractions and resort amenities, and types correspondence and reports for management as needed. This is a full-time, year-round position requiring open availability, with a focus on mid and evening coverage between 11:00 a.m. and 11:30 p.m. Weekend and holiday availability is required. The successful candidate has a positive demeanor, strong communication skills, and the ability to adapt to schedule changes, multitask, and prioritize duties.
Requirements
- High school graduate or equivalent.
- Proficient English-language interpersonal skills to communicate verbally and in writing with guests, owners, and coworkers, and to fully understand job assignments.
- Open availability to adjust to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multitask and prioritize duties according to organizational demands.
- Prior customer service, cash handling, and data entry experience required.
Nice To Haves
- Prior hospitality, front desk, or relevant work history or related experience.
- Bilingual.
Responsibilities
- Provide positive, memorable interactions with owners and guests while checking them in and out and responding to requests.
- Accurately enter information into the computerized reservations system to update and maintain records.
- Use the reservation system to resolve unit availability and assist guests with reservations or changes.
- Generate invoices and collect payments due through the rental program and merchandise sales.
- Maintain safety deposit boxes.
- Complete housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
- Prepare and consistently restock front desk supplies, including arrival packets.
- Provide information about area attractions and resort amenities.
- Type correspondence and reports for management as needed.
Benefits
- Day 1 eligibility for medical, dental, and vision coverage options.
- Recognition programs and rewards.
- Travel discounts program.
- Paid vacation and paid sick days.
- Employee Assistance Program supporting physical and mental wellbeing.
- 401(k) program with company match.
- Tuition reimbursement programs.
- Employee stock purchase program.
- Learning and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
