FRONT DESK CLERK - ADULTS

SU CLINICA FAMILIAR•Brownsville, TX

32d•Onsite

About The Position

The Front Desk Clerk supports clinical decision-making by maintaining secure, accessible patient records and following organizational information-management processes. The role includes active interaction with patients and requires courteous, professional service consistent with PCMH principles, organizational policies, and procedures. The position is based at the Brownsville Clinic in Brownsville, Texas, and its stated regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees may need to work extended hours or variations of the usual shift to ensure patient care and continued community service. The role has no direct reports.

Requirements

High school diploma or GED.
Ability to comply fully with the clinic’s enhanced infection-control requirements.
Knowledge of the PCMH model and SCF policies and procedures.
Knowledge of effective daily customer service.
Knowledge of Microsoft Word, Excel, Citrix, electronic mail, electronic medical records, medical-record filing systems, and medical-record terminology.
Skill using a computer, fax machine, printer, and copier.
Ability to read, write, and spell accurately.
Ability to maintain professional working relationships with the public and coworkers and to maintain client and office confidentiality.
Ability to bend, stretch, stoop, push, pull, and lift up to 20 pounds.
Ability to maintain a positive work environment, work in a fast-paced environment, perform multiple functions, and maintain a flexible work schedule.
Ability to communicate in both English and Spanish.
Ability to provide transportation to work sites and other agencies.
Initial N95 mask fit testing and manual test fitting thereafter, with retesting as required.

Nice To Haves

Graduation from an accredited Medical Office Specialist program or a health information technologist program.
At least six months of work experience in medical records.
Front-desk experience with appointments or registration in a hospital or clinic setting.

Responsibilities

Maintain patient records so information is accessible throughout the system and stored securely.
Answer phones promptly and professionally, handle incoming requests for records, and treat patients courteously.
Follow up on requested information before appointments, complete referrals in a timely manner, and expedite abnormal lab or radiology results using alerts.
Assist with chart audits and run record-completion reports, including reminders or delinquency notices to physicians.
Retrieve records from storage and follow policies for record destruction and purging.
Maintain an inventory of medical records by location; sort incoming mail and route faxes and prescription refills to the appropriate department.
Scan documents into the electronic medical record, file charts numerically according to policy, and distribute correspondence to the appropriate requestor.
Protect patient privacy and confidentiality, participate in security-risk-management activities, respond to audits and security-control assessments, and support implementation of new security controls for information systems related to medical records.
Develop and investigate process improvements related to medical records.
Maintain knowledge of organizational policies, procedures, and standard guidelines; complete yearly training or certifications and submit renewal and continuing-education documentation on time.
Attend required meetings, participate in committees as requested, and participate in educational research activities.
Maintain professional courtesy, attend work on a regular and predictable schedule in accordance with clinic leave policy, and perform other assigned duties.
Follow clinic infection-control requirements, including initial N95 mask fit testing and manual test fitting thereafter, with retesting when required by a significant change or annual fit testing.
Be responsible for personal safety and the safety of others.