Front Desk Clerk

Hilton Grand Vacations • Daytona Beach, FL

2d

About The Position

The Front Desk Clerk at Max Daytona in Daytona Beach, Florida, provides courteous and professional guest service in a resort environment. The role includes welcoming guests, handling check-ins and check-outs, operating a multi-line telephone system, responding to guest questions and requests, and supporting front desk and lobby operations. The ideal candidate can multitask in a fast-paced setting while maintaining accuracy, professionalism, and attention to detail. Flexible scheduling, including weekends and holidays, is required.

Benefits begin on the first day of work with no waiting period. The posting states that U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits; benefits may differ for Team Members represented by a labor organization or covered by a collective bargaining agreement. The employer is an equal opportunity employer and provides reasonable accommodation during the application and interview process and for job functions and employment benefits.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience in hospitality, hotel, resort, or a related service industry.
• Experience operating a multi-line telephone system or working as a phone operator or receptionist.
• Strong verbal and written communication skills.
• Excellent guest service and interpersonal skills.
• Phone etiquette and call-management skills.
• Ability to multitask while maintaining accuracy and professionalism.
• Basic computer skills and proficiency with Microsoft Office applications.
• Ability to work flexible schedules, including weekends and holidays.

Nice To Haves

• Previous resort, hotel, or hospitality front desk experience.
• Experience with property management systems such as TSW, AS400, HotSOS, Kipsu, or similar systems.
• Cash-handling and point-of-sale experience.

Responsibilities

• Greet and welcome guests in a courteous and professional manner.
• Process guest check-ins and check-outs accurately and efficiently.
• Answer, screen, and direct incoming phone calls using a multi-line telephone system.
• Transfer calls, take messages, and provide information to guests and internal departments as a phone operator.
• Handle guest requests, complaints, and service recovery situations promptly and professionally.
• Assist guests with reservations, room assignments, resort information, and local area recommendations.
• Maintain accurate guest records and process payments, refunds, and billing adjustments.
• Coordinate with housekeeping, maintenance, security, and other departments to support guest satisfaction.
• Respond to emails and other guest communications in a timely manner.
• Monitor lobby and front desk operations to maintain a welcoming environment.
• Follow company policies, procedures, and cash-handling standards.
• Perform additional duties as assigned.

Benefits

• Benefits begin on the first day of work with no waiting period.
• Eligible U.S. regular full-time and part-time Team Members receive access to a wide range of benefits; eligibility and benefits may differ for represented employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED