Front Desk Clerk
About The Position
The Front Desk Clerk provides exceptional guest service at Max Daytona in Daytona Beach, Florida. The role involves welcoming guests, processing check-ins and check-outs, managing incoming calls, and assisting with guest questions and requests. The clerk helps with reservations, room assignments, resort information, and local recommendations; maintains guest records and handles payments and billing adjustments; and coordinates with other departments to support guest satisfaction. The role requires strong customer service skills, multi-line telephone experience, and the ability to multitask professionally and accurately in a fast-paced resort environment. Flexible scheduling, including weekends and holidays, is required.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience in hospitality, hotel, resort, or a related service industry.
- Experience operating a multi-line telephone system or working as a phone operator or receptionist.
- Strong verbal and written communication skills.
- Excellent guest service and interpersonal skills.
- Phone etiquette and call management skills.
- Ability to multitask effectively while maintaining accuracy and professionalism.
- Basic computer skills and proficiency with Microsoft Office applications.
- Availability to work flexible schedules, including weekends and holidays.
Nice To Haves
- Previous resort, hotel, or hospitality front desk experience.
- Experience with property management systems (PMS), such as TSW, AS400, HotSOS, Kipsu, or similar systems.
- Cash-handling and point-of-sale (POS) experience.
Responsibilities
- Greet and welcome guests in a courteous and professional manner.
- Process guest check-ins and check-outs accurately and efficiently.
- Answer, screen, and direct incoming phone calls using a multi-line telephone system.
- Transfer calls, take messages, and provide information to guests and internal departments.
- Handle guest requests, complaints, and service recovery situations promptly and professionally.
- Assist guests with reservations, room assignments, resort information, and local area recommendations.
- Maintain accurate guest records and process payments, refunds, and billing adjustments.
- Coordinate with housekeeping, maintenance, security, and other departments to support guest satisfaction.
- Respond to emails and other guest communications in a timely manner.
- Monitor lobby and front desk operations to ensure a welcoming environment.
- Follow company policies, procedures, and cash-handling standards.
- Perform additional duties as assigned.
Benefits
- Benefits begin on the first day of work with no waiting period for eligible U.S. regular full-time and part-time Team Members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
