Front Desk Clerk
About The Position
At Carson Hot Springs Resort, we pride ourselves in the ability to offer a doorway into the beauty of nature and simplicity as well as nature's sulfur-rich healing mineral waters. We're searching for someone who loves meeting new people to join our front desk team. Previous hotel experience is helpful but not required -- as long as you're the right person, we'll teach you everything you need to know to exceed standards for work quality and guest happiness. To be successful, you will be a reliable, enthusiastic multitasker who can work independently as well as get along with your team and help out where needed. You will demonstrate and promote 100% dedication to providing the best possible experience for our guests and employees through excellent guest service and effective communication skills. For outstanding employees, there is room for career growth & promotion.
Requirements
- Computer proficiency; ability to operate basic office equipment
- Basic math, reading/writing, and comprehension skills
- Ability to stand and walk for extended periods of time
- Ability to provide stellar customer service and handle upset guests professionally and with compassion
- Available to work flexible hours to include weekends and holidays
- Read, write, speak, and understand English
Nice To Haves
- Previous hotel experience is helpful
Responsibilities
- Answer telephones to respond to guest questions and take reservations; enter reservations submitted online
- Perform guest check-ins, check-outs, and room assignments
- Provide customer service at the highest level
- Handle upset guests with sensitivity and kindness. Attempt to resolve all instances of poor guest service before guests leave the property
- Multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruption
Benefits
- health insurance (with vision/dental coverage available)
- disability/life insurance
- a 401k plan
- paid sick and vacation time
- paid holidays
- two floating holidays per year
- discounts on stays at our managed hotels across the country
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
