Front Desk Clerk

Hilton Grand Vacations • Scottsdale, AZ

6d

About The Position

Hilton Grand Vacations is seeking a Front Desk Clerk to join the team at Scottsdale's Villa Mirage, a Hilton Vacation Club Resort. The role is responsible for ensuring that owners and guests have positive, memorable experiences from arrival through departure. The clerk welcomes guests, handles check-in and checkout and stay-related transactions, responds to requests, and coordinates with housekeeping and maintenance to address service needs. The position also requires maintaining a clean, stocked work area and exemplifying Hilton’s values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.

Requirements

• Proficient English language skills.
• Ability to multitask and prioritize duties to meet organizational deadlines and demands.
• At least 1 year of guest service experience.
• Open and flexible availability, including weekends and holidays.

Nice To Haves

• Front desk or guest services agent experience.
• Experience processing credit card transactions.
• Hospitality experience in a resort setting.
• Experience with Microsoft Word, Teams, and Excel.

Responsibilities

• Welcome and greet owners and guests.
• Check owners and guests in and out in accordance with standards and requirements.
• Perform transactions related to an owner’s or guest’s stay.
• Provide Inspired Hospitality and assist owners and guests with special requests.
• Use empowerment to resolve owner and guest challenges and follow up to make things right.
• Exemplify Hilton’s values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
• Receive housekeeping and maintenance requests or work orders, contact the relevant departments, and follow up to ensure satisfactory completion.
• Prepare and maintain a clean, fully stocked work area.
• Respond to owner and guest calls, inquiries, and requests in person, by phone, or by text message.
• Perform other duties as assigned.

Benefits

• Day 1 eligibility for health benefits, including medical, dental, and vision options.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed