Front Desk Clerk

Hilton Grand Vacations • Las Vegas, NV

4d

About The Position

HGV is hiring a Front Desk Clerk to join the team at Elara. The role focuses on providing positive guest and owner experiences while handling check-ins and check-outs, responding to requests, and supporting resort operations. The clerk uses the reservation system, processes payments and invoices, coordinates service requests, maintains front desk supplies, and provides information about local attractions and resort amenities. Other tasks may be assigned by management as needed.

The position requires a high school diploma or equivalent, proficient English communication skills, schedule flexibility, the ability to multitask and prioritize, prior cash handling and data entry experience, and previous customer service experience. Hospitality experience, prior front desk work, and bilingual ability are advantageous.

HGV describes a positive team environment and offers daily access to earned pay before payday. Full-time team members are offered benefits including Day One medical, dental, and vision insurance, a 401(k) plan, paid time off, paid sick time, discounted hotel rates, travel benefits, tuition reimbursement, an employee stock purchase program, recognition programs, and learning and career advancement opportunities. Benefit eligibility is limited to U.S. hourly team members who are not represented by a labor organization or covered by a collective bargaining agreement.

Requirements

• High school graduate or equivalent.
• Proficient English interpersonal skills, both verbal and written, to communicate with guests, owners, and coworkers and comprehend job assignments.
• Open availability to adjust to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties according to organizational demands.
• Prior cash handling and data entry experience.
• Previous customer service experience.

Nice To Haves

• Prior hospitality or related experience.
• Previous front desk or relevant work history.
• Bilingual.

Responsibilities

• Provide positive and memorable service to owners and guests during check-in and check-out and respond to their requests.
• Use the reservation system to resolve unit availability and assist guests with reservations or changes.
• Generate invoices and collect payments due through the rental program and merchandise sales; maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare and restock front desk supplies, including arrival packets.
• Provide information about area attractions and resort amenities.
• Perform other tasks as requested by management.

Benefits

• Daily Pay: access earned pay any time before payday.
• Competitive hourly base pay.
• Positive team environment.
• Discounted hotel rates worldwide.
• 401(k) program with company match.
• Employee stock purchase program.
• Generous paid time off program and paid sick time.
• Recognition programs and rewards.
• Tuition reimbursement.
• Learning and career advancement opportunities.
• Day One medical, dental, and vision insurance for full-time team members.
• 401(k) plan for full-time team members.
• Paid time off program and travel benefits for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED