Front Desk Clerk (Full-Time)
About The Position
The Front Desk Clerk creates positive and memorable experiences for resort owners and guests while checking them in and out, responding to requests, and assisting with reservations. The role maintains reservation records, resolves unit availability, processes invoices and payments, maintains safety deposit boxes, and routes housekeeping and maintenance requests to the appropriate personnel. The clerk also restocks the front desk, prepares arrival packets, shares information about local attractions and resort amenities, and prepares correspondence and reports for management as needed. The position is based at Shenandoah Crossing Resort, which spans more than 1,000 acres and includes a 60-acre lake. The hourly pay range is $16.15 per hour, based on experience.
Requirements
- Proficient English language and interpersonal skills, with the ability to communicate verbally and in writing.
- Courteous, professional attitude and presentation when handling upset guests and difficult situations.
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multitask and prioritize duties to meet organizational deadlines and demands.
- Six months of customer service experience.
Nice To Haves
- Front Desk or Guest Services Agent experience.
- Experience with cash and credit card transactions.
- Resort hospitality or related industry experience.
Responsibilities
- Provide positive and memorable service to owners and guests during check-in and check-out and when responding to requests.
- Enter and update information in the computerized reservations system and maintain records.
- Use the reservation system to resolve unit availability and assist guests with reservations or changes.
- Generate invoices and collect payments due through the rental program and merchandise sales.
- Maintain safety deposit boxes.
- Receive housekeeping and maintenance requests or work orders and contact the appropriate department personnel.
- Prepare and restock the front desk, including preparing arrival packets.
- Provide information about area attractions and resort amenities.
- Type correspondence and reports for management as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid Time Off (PTO) program
- Travel benefits
- Daily pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
