Front Desk Candlewood Suites

Candlewood Suites South Cincinatti•Erlanger, KY

83d

About The Position

The Front Desk Clerk accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, maintaining records of room availability and guest accounts, making and confirming reservations, responding to guest requests and complaints, and presenting bills and collecting payment from departing guests. The position also answers questions about hotel services and local travel, arranges guest services, performs bookkeeping and nightly audits, and helps maintain lobby and common areas. The role reports to the Front Desk Supervisor. It operates in a hotel environment with frequent guest and phone interruptions, daily deadlines, and interactions with a wide variety of people that may involve conflict. The position is regularly scheduled for up to 40 hours per week; overtime and weekend hours may sometimes be required.

Requirements

High school diploma required.
Excellent oral and written communication skills.
Proficiency with Microsoft Office Suite and hospitality industry software.
Ability to solve problems and think critically.
Ability to convey information effectively.
Ability to give full attention to others, understand their points, ask appropriate questions, and avoid interrupting at inappropriate times.
Ability to perform each essential duty satisfactorily, with reasonable accommodations available as appropriate.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Greet, register, and assign rooms to guests.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and direct guests to their rooms.
Make and confirm reservations.
Verify customers' credit and establish how they will pay for accommodations.
Keep records of room availability and guests' accounts.
Post charges, such as room, food, liquor, or telephone charges, to ledgers manually or using computers.
Review accounts and charges with guests during checkout.
Record guest comments or complaints and refer guests to managers as necessary.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages using telephones or telephone switchboards.
Answer inquiries about hotel services, guest registration, and travel directions, and make recommendations about shopping, dining, or entertainment.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Perform bookkeeping activities, including balancing accounts and conducting nightly audits.
Clean and maintain lobby and common areas, including restocking supplies and watering plants.
Date-stamp, sort, and rack incoming mail and messages.
Arrange tours, taxis, or restaurant reservations for customers.
Deposit guests' valuables in hotel safes or safe-deposit boxes.