Front Desk Agent | Dublin Springhill Suites
About The Position
Shaner Hotels is hiring a Front Desk Agent for its 145-room SpringHill Suites Columbus Dublin, located in Dublin's Bridge Park District. The hotel offers suites, complimentary breakfast, free high-speed Wi-Fi, a fitness center, an indoor pool, and inviting guest spaces. The role provides courteous, efficient guest service, including processing check-ins, check-outs, and payments; sharing information and services with guests and visitors; and helping resolve guest concerns. The agent also handles daily reports, cash and credit procedures, room-status discrepancies with Housekeeping, and other assigned duties. The schedule is flexible and includes varied shifts, weekends, and holidays.
Requirements
- High school graduate or equivalent.
- At least one year of customer service experience.
- Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
Nice To Haves
- Previous hotel experience.
- Computer experience.
- Bilingual English/Spanish skills.
- Knowledge of local activities and attractions appropriate for the clientele.
Responsibilities
- Provide courteous and efficient guest service during hotel check-in and check-out.
- Process guest payments according to established hotel requirements and adhere to payment, cash-handling, and credit policies and procedures.
- Provide guests and visitors with information and services in a friendly, professional manner.
- Handle guest complaints and work to ensure guest satisfaction.
- Generate, print, and distribute daily reports to designated departments or personnel.
- Resolve room-status-report discrepancies with Housekeeping.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
