WoodSpring Suites Knoxville-Front Desk

Concord Hospitality Enterprises•Knoxville, TN

5d•Onsite

About The Position

The Front Desk Clerk serves as a central point of contact for hotel guests and plays an important role in their overall experience. The position calls for a proactive, responsive, caring, and responsible approach, with a focus on providing courteous, professional service and strong hospitality. Both part-time and full-time positions are available, and weekend availability is required. The stated hourly rate is $16.00.

Requirements

Weekend availability.
A passion for serving others.
A proactive, responsive, and caring approach.
A winning personality and a high sense of responsibility.
Pride in one’s work, the hotel, and the employer.

Responsibilities

Assist guests efficiently, courteously, and professionally.
Maintain a high level of service and hospitality.
Address guest concerns and issues promptly and effectively, ensuring they are resolved to the guest’s satisfaction in a timely manner.
Post guest charges, collect payments, and follow required cash-handling procedures.
Handle guest mail and messages with respect for privacy and professionalism.
Learn and communicate information about the hotel brand and its programs, including travel programs and special offers.
Communicate guest comments and concerns to other departments and management.
Respond quickly to incoming calls, lobby visitors, and team members requesting front desk assistance.
Maintain full knowledge of hotel safety and emergency procedures.