Front Desk Agent at Woodspring Suites in Maumee

Rainmaker Team • Maumee, OH

1d

About The Position

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will manage reservations, check guests in and out, and assist with guests’ needs and requests during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Requirements

• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

• Previous experience as a front desk agent or in a customer service role is preferred.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Perform other duties as assigned.

Benefits

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• PTO
• Positive and supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed