Front Office Manager at Woodspring Suites in Maumee

Rainmaker Team • Maumee, OH

7d

About The Position

We are seeking a dynamic and experienced Front Office Manager to oversee the hotel’s front desk and guest services operations. The role manages a team of guest service agents, ensures work is completed efficiently and to high standards, and provides excellent customer service to guests. The position also oversees front desk and housekeeping operations, inventory, and daily financial and operational tasks.

Requirements

• At least 2 years of experience as a guest services manager or in a leadership role in the hospitality industry.
• Strong leadership and communication skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and property management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations.
• Oversee daily front desk and housekeeping operations, including guest check-ins and check-outs, cleaning standards, and guest requests.
• Ensure tasks are completed efficiently and to high standards, maintain a clean and organized lobby, and adhere to safety protocols.
• Provide excellent customer service by assisting guests with questions and needs and handling complaints and concerns.
• Monitor and maintain inventory levels, including ordering and restocking as needed.
• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports.
• Perform other duties as assigned.

Benefits

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• Hotel discounts
• Professional development opportunities
• Positive and supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed