Front Desk Clerk

Livinn Hotels•Maplewood, MN

6d•Onsite

About The Position

LivINN Hotels is a small hospitality business based in Burnsville, Minnesota, with properties around the metro area and in Sharonville, Ohio. The Front Desk Clerk/Night Auditor operates the front desk and assists guests with inquiries and other needs during registration, their stay, and checkout. The role also includes completing shift duties according to a checklist and performing other job-related responsibilities as assigned or necessary. This is a part-time position scheduled Thursday through Sunday, with a starting pay of $16.00 per hour depending on experience. Shift lengths may vary according to seasonal demands. Supplemental benefits are available. LivINN Hotels LTD is an equal opportunity employer and states that employment decisions are made without regard to protected characteristics.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills, including the ability to deal with difficult and rude patrons.
Excellent organizational skills and attention to detail.
Familiarity with local areas and the ability to provide directions and maps to local attractions and destinations.
Must be able to pass a background check.
Able to stand for prolonged periods at the front desk and while folding laundry.
Able to lift up to 50 pounds at times.
Willingness to work varying shift lengths depending on seasonal demands.

Nice To Haves

High school diploma or equivalency preferred.

Responsibilities

Manage front desk operations efficiently to minimize check-in and checkout time.
Welcome guests warmly and professionally.
Use the “Magic Formula” when answering reservation inquiry phone calls.
Respond to requests professionally, tactfully, and courteously.
Keep the lobby and shared areas neat and orderly.
Maintain knowledge of hotel policies, including room rates, discounts, special offerings, and community events.
Stay informed about upcoming events, the local area, and hotel offerings.
Complete shift duties according to the checklist.
Perform other related duties as assigned.