Front Desk Attendant

Fitness Formula Clubs (FFC) • Chicago, IL

18h • Onsite

About The Position

The Front Desk Attendant welcomes members and guests, checks them into the club, and helps create a positive first impression. The role serves as a liaison between current and prospective members and the Membership Department, answers incoming calls, and responds to member questions, concerns, and complaints. The attendant also performs front desk opening and closing functions, attends required meetings, and helps maintain a clean, safe, and healthy environment.

This is a part-time position of roughly 20 hours per week, focused on club-opening shifts and early mornings, located in Downtown Chicago. The role requires standing for extended periods. Employees must attend FFC's required training program, including hospitality courses to be completed during the first 90 days. Role-specific training and dates are provided by the manager upon hire.

Requirements

• Be able to work in a standing position for long periods of time.
• Attend the required training program.

Responsibilities

• Greet members by name and create a great first impression of the club.
• Check in members and guests.
• Act as a liaison between current and prospective members and the Membership Department.
• Answer incoming calls professionally.
• Field member questions, concerns, and complaints, and provide additional support to the Membership Experience Manager as needed.
• Perform front desk opening and closing functions.
• Attend required department and club staff meetings.
• Help provide a clean, safe, and healthy environment for members, guests, and co-workers.
• Attend required employee training, including hospitality courses during the first 90 days.

Benefits

• Dental insurance through Blue Cross Blue Shield of Illinois.
• Vision insurance through Blue Cross Blue Shield of Illinois.
• Company-matched 401(k).
• Discounts on fitness certifications, including Pilates, Yoga, and Personal Trainer certifications.
• Access to FFC University courses and discounted certifications.
• Complimentary membership at all FFC locations.
• 25% off spa services, retail, and fitness classes.
• Employee appreciation programs and benefits, including pet insurance and T-Mobile discounts.
• Wellness resources.
• Employee discounts.
• Inclusive and welcoming team environment.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed