Front Desk Associate

Planet Fitness•Montgomery, AL

13d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while helping create an exceptional Judgement Free member experience. The role involves welcoming and assisting people, handling membership and retail transactions, supporting members on the club floor, and maintaining a clean, safe and welcoming club environment. Team members are expected to contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate in person and by phone continually during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.
Positive, upbeat attitude and passion for delivering an exceptional experience to members, guests and team members.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable and dependable.
Kind, patient and genuinely interested in helping others; communicates clearly, listens well and responds with empathy.
Acts with integrity and treats others with respect.
Takes pride in contributing to a clean, welcoming and positive club environment.
Works well with a team and is ready to support others.
Learns quickly and applies knowledge gained through online and hands-on training.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Complete membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Make calls to prospective members and conduct tours to assess their membership needs.
Process retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
Keep restrooms clean, sanitized, stocked and clutter-free according to the cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.