Front Desk Associate

Planet Fitness•Cocoa, FL

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while creating an exceptional Judgement Free member experience. The role includes welcoming people into the club, assisting with membership needs, supporting members on the club floor, processing retail transactions, and helping maintain a clean, safe and welcoming facility. Team members are expected to follow health and safety policies, report unsafe conditions or at-risk behaviors, and conduct their work safely.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Continual standing and movement throughout the club during the shift.
Continual in-person and telephone communication during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to frequently clean and sanitize equipment and facilities.
Ability to bend, twist, and move into different positions to accomplish tasks.
Bring a positive, upbeat attitude and a passion for delivering an exceptional experience to members, guests, and team members.
Enjoy connecting with people and helping them feel welcome and comfortable.
Be punctual, reliable, and dependable; interact with kindness, patience, empathy, integrity, and respect.
Take pride in contributing to a clean, welcoming club environment and work well as part of a supportive team.
Learn quickly and apply learning through online and hands-on training.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with check-in questions or concerns.
Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Make calls to prospective members and conduct tours to assess their membership needs.
Execute retail transactions accurately and support sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter free according to the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.