Front Desk Associate

Planet Fitness•Wappingers Falls, NY

7d•$16 - $17

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating a welcoming, supportive “Judgement Free” experience. The role involves greeting and assisting people, supporting membership and sales activities, maintaining clean and safe club facilities, and helping members on the club floor. Team members are expected to contribute to a positive workplace, follow health and safety policies, report unsafe conditions, and work safely.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.
Positive, upbeat attitude and passion for delivering an exceptional experience to members, guests, and team members.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable, and dependable.
Kind, patient, helpful, and empathetic communication style; listens well and communicates clearly.
Acts with integrity and treats others with respect.
Takes pride in contributing to a clean, welcoming, positive club environment.
Works well as part of a team and supports others.
Learns quickly and applies online and hands-on training.

Responsibilities

Greet members and guests as they enter and exit the club, assist with check-in, and respond to questions or concerns.
Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager when needed.
Answer phones courteously and assist callers with their inquiries.
Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make calls to prospective members, conduct tours, and assess membership needs.
Process retail transactions accurately and support sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the cleaning schedule.
Frequently inspect club areas and promptly address safety, policy, and cleanliness issues.
Promptly report or address maintenance and facility concerns, including broken or missing equipment and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.