Front Desk Associate

Planet Fitness•Greenville, SC

13d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role welcomes people into the club, helps them with membership and fitness-related questions, supports them on the club floor, and contributes to a clean, safe, and welcoming environment. The associate works with teammates, follows club policies and safety protocols, and completes online and hands-on training.

Requirements

Must be 18 years of age or older.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Continual standing and moving throughout the club during the shift.
Continual in-person and telephone communication during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to move into different positions, including bending and twisting, to complete tasks.
Frequent cleaning and sanitizing of equipment and facilities.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with questions or concerns, and help them check in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, unpaid-balance collection, and membership transfers.
Call prospective members and conduct tours to assess membership needs.
Complete retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Clean and sanitize restrooms, keep them stocked and clutter-free, and follow the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.