Front Desk Associate

Hoamco•Gilbert, AZ

13d

About The Position

We are seeking an energetic, customer-focused Front Desk Associate to provide exceptional service and create a welcoming environment for residents, guests, and vendors. As the first point of contact for a luxury condominium community, this role supports day-to-day property operations and helps deliver an exceptional resident experience. The successful candidate is friendly, professional, detail-oriented, and committed to helping others and solving problems.

Requirements

Strong customer service and interpersonal skills.
Excellent verbal and written communication abilities.
Professional, friendly, and positive attitude.
Ability to multitask in a fast-paced environment.
Strong organizational and problem-solving skills.
Proficiency with Microsoft Office programs and general computer systems.
Weekend availability is required.

Nice To Haves

Administrative experience preferred.
Reception, hospitality, concierge, or customer service experience is a plus.
Information Technology (IT) experience or troubleshooting skills.
Strong computer proficiency and ability to learn new software quickly.
Experience with access control systems, resident databases, or property management software.
Technical aptitude and willingness to assist with basic technology-related needs.

Responsibilities

Greet residents, guests, vendors, and visitors in a professional and welcoming manner.
Assist residents with package retrieval and delivery notifications.
Manage resident fob access, credentials, and related requests.
Answer and direct phone calls professionally and efficiently.
Schedule appointments, meetings, and resident service requests.
Provide general administrative support to the management team.
Respond to resident questions and concerns while delivering exceptional customer service.
Maintain accurate records, logs, and community databases.
Assist with office organization, filing, correspondence, and special projects.
Support community events and resident engagement activities when needed.

Benefits

Comprehensive benefits package including medical, dental, and vision.
Wellness program.
Flexible Spending Accounts.
Company-matching 401k contributions.
Paid time off for vacation, holidays, medical, and volunteering.
Paid parental leave.
Training and educational assistance.
Support programs, including Employee Assistance Program and Calm Health.
Optional benefits including short- and long-term disability, life insurance, and pet insurance.
A caring team dedicated to your success.