Front Desk Associate

Planet Fitness•Columbia, SC

2d•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role welcomes people into the club, supports members with questions and fitness-related assistance, handles membership and retail transactions, and contributes to a clean, safe, and welcoming club environment. Team members are expected to work collaboratively, communicate clearly and empathetically, follow club policies, and participate in health and safety practices.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during the shift.
Ability to communicate continually in person or by phone during the shift.
Ability to lift up to 75 pounds.
Ability to bend and twist to accomplish tasks.
Ability to work around toxic chemicals during the shift.
Frequent cleaning and sanitizing of equipment and facilities.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with check-in questions or concerns.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Handle membership functions, including sign-ups, contact and billing information updates, cancellations, unpaid balances, and membership transfers.
Contact prospective members and conduct tours to assess their membership needs.
Process retail transactions accurately and support sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.