Front Desk Associate

Planet Fitness•Sanford, FL

13d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free™ member experience. The role includes welcoming and assisting members, supporting their fitness journeys, handling membership and retail transactions, and helping maintain a clean, safe, and welcoming club environment. Associates complete online and hands-on training and work collaboratively with the team.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Positive, upbeat attitude and a passion for providing an exceptional experience to members, guests, and team members.
Ability to communicate clearly, listen well, and respond with empathy, kindness, and patience.
Punctuality, reliability, dependability, integrity, and respect for others.
Ability to work as part of a team and support coworkers.
Ability to learn quickly and apply online and hands-on training.
Ability to stand and move continually throughout the club during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently, and bend and twist to complete tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with check-in questions or concerns.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Handle membership functions, including sign-ups, contact and billing information updates, cancellations, unpaid balances, and membership transfers.
Make prospective-member calls and provide tours while assessing membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas to identify and promptly address safety, policy, and cleanliness concerns.
Promptly report or address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.