Front Desk Associate - Mesquite
About The Position
The Front Desk Associate helps members and guests feel welcome at Retro Fitness. This part-time, hourly role manages check-ins, answers questions, supports member accounts, and keeps the front desk organized while connecting members with club services. The position reports to the Club Manager. The associate greets members and guests, answers phones, provides information about memberships, classes, and club services, and handles authorized payments and account updates. The role also supports membership inquiries and bookings, maintains an orderly front desk, follows club procedures, and helps keep the lobby and assigned areas clean and safe. Shifts may include mornings, evenings, weekends, and holidays based on the opening. Assigned days and hours are not provided. Compensation is hourly; the posting also describes a supplied commission plan of 7% on personal PT sales and 10% on supplement sales, subject to confirmation for this club and applicable written plan terms.
Requirements
- Friendly communication, dependable attendance, and willingness to help members and teammates.
- High school diploma or GED completed or in progress.
- Basic computer skills and ability to learn membership and point-of-sale systems.
- Ability to multitask and handle account information carefully.
- Ability to stand and perform routine cleaning and stocking tasks, with reasonable accommodation as applicable.
Nice To Haves
- Customer service experience is preferred; candidates seeking their first job are welcome to apply.
Responsibilities
- Greet members and guests, manage check-ins, answer phones, and provide accurate information about memberships, classes, and club services.
- Process authorized payments and account updates, verify account information, and document member requests while maintaining confidentiality and escalating concerns requiring management approval.
- Assist with membership inquiries, referrals, upgrades, and Welcome Workout bookings.
- Promote approved retail and service offerings and connect members with the sales or fitness team.
- Keep the front desk organized and attended, complete shift checklists, and communicate important issues during handoffs.
- Follow payment, guest registration, and account procedures.
- Keep the lobby and assigned areas clean and stocked.
- Complete assigned checks and promptly report hazards, equipment issues, and member incidents.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
