Front Desk Associate
About The Position
The Front Desk Associate supports guests throughout their hotel stay, including check-in and check-out. The role uses the hotel’s electronic reservation system and other computer programs to maintain a seamless workflow, and handles cash and credit card transactions securely and accurately. The associate anticipates guests’ needs, works to maximize the guest experience, and collaborates with team members to create a hospitable, approachable, and customer-focused environment. The position is physically demanding and involves extended periods of standing, sitting, walking, bending, lifting, and squatting. It requires little to no travel outside the property and surrounding area. The property is managed by OTO Development.
Requirements
- Enjoy working with people and go above and beyond to meet guests’ needs.
- Work well with others and enjoy being part of a team.
- Have excellent oral, written, and interpersonal communication skills.
- Be a problem solver and solution finder, with a commitment to ensuring the best guest experience.
Responsibilities
- Assist guests with check-in and check-out and throughout their stay.
- Use the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow.
- Handle financial matters, including credit card and cash transactions, securely, accurately, and with integrity.
- Anticipate guests’ needs and take steps to maximize their experience.
- Work with team members to foster a hospitable, approachable, and customer-focused environment.
Benefits
- Medical insurance options
- Dental insurance
- Vision insurance
- 401(k) with company match
- Company-provided life insurance
- Tuition assistance
- Paid time off
- Paid holiday time
- Travel discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
