Front Desk Associate

Planet Fitness • Fort Walton Beach, FL

23h

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while creating an exceptional Judgement Free member experience. The role welcomes and assists people entering the club, supports members on the club floor, handles membership and retail transactions, responds to inquiries and concerns, and helps maintain a clean, safe and welcoming facility. Associates are expected to follow club policies, support their teammates, and contribute to workplace health and safety.

Requirements

• Must be 18 years of age or older.
• Basic computer proficiency.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Able to stand and move throughout the club continually during a shift.
• Able to communicate continually in person or by phone during a shift.
• Able to lift up to 75 pounds.
• Able to work around toxic chemicals during a shift.
• Able to clean and sanitize equipment and facilities frequently.
• Able to bend, twist and move into different positions to accomplish tasks.
• Positive, upbeat and dependable, with clear communication, listening, empathy, integrity, respect, and a willingness to learn and support a team.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
• Connect with members on the club floor, offer assistance and encouragement, and uphold club policies and the Judgement Free Zone.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
• Make prospective member calls and conduct tours, assessing prospective members’ needs.
• Execute retail transactions accurately and support sales goals.
• Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas regularly.
• Keep restrooms clean, sanitized, stocked and clutter-free according to the routine cleaning schedule.
• Frequently walk all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
• Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets and fixtures.
• Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Benefits

• Medical, dental and vision insurance (certain listed benefits are for full-time employees only).
• Vacation, sick time and holiday pay (certain listed benefits are for full-time employees only).
• Free Black Card membership.
• 401(k) retirement savings plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed