Front Desk Associate

The Charter Club Inc•Miami, FL

167d

About The Position

The Charter Club Condominium is seeking a professional, reliable, and customer-service-oriented Front Desk Associate. This position is the first point of contact for residents, guests, vendors, and visitors. The associate maintains a welcoming and professional front desk environment, assists with daily building operations, answers calls, manages access procedures, and conducts routine property walks as required. The ideal candidate is organized, dependable, courteous, and comfortable working in a condominium or residential setting.

Requirements

Excellent customer service and communication skills.
Professional appearance and demeanor.
Reliable, punctual, and detail-oriented.
Ability to interact respectfully with residents, guests, vendors, and coworkers.
Ability to walk the property and common areas during assigned shifts.
Basic computer skills, including Microsoft Office, email, and building software systems.
Ability to follow procedures, take direction, and report issues properly.

Nice To Haves

Prior condominium, hospitality, front desk, concierge, or residential building experience.

Responsibilities

Greet residents, guests, vendors, and visitors professionally.
Answer phone calls and direct inquiries appropriately.
Monitor the front desk area and maintain a professional appearance.
Assist with resident requests and provide general building information.
Log visitors, vendors, deliveries, and service providers as required.
Follow building access procedures and Association policies.
Communicate issues or concerns to Management in a timely manner.
Conduct routine property walks or roving of common areas, including the lobby, parking areas, amenities, hallways, and exterior areas as directed.
Report maintenance, safety, or operational concerns observed during property walks.
Assist with packages, deliveries, and administrative tasks as assigned.
Maintain daily logs, incident notes, and other front desk records as required.
Support Management and building staff with daily operational needs.