Front Desk Associate

CLUB4 FITNESS•Orlando, FL

11d•Onsite

About The Position

The Front Desk Associate provides customer service to current CLUB4 Fitness members, prospective members, and guests. The role handles front desk activities, supports membership sign-ups and facility tours, maintains member account information, responds to questions and concerns, and assists with Club cleanliness.

Requirements

High school diploma or GED equivalent required.
Basic computer proficiency.
Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers while exceeding member expectations.
Strong listening skills, ability to empathize with Club members, and ability to problem-solve in partnership with Club management personnel.
Demonstrate diplomacy and professionalism in all interactions, using appropriate behavior and language.
Punctuality and reliability.
Must be able to stand and walk continually during the shift.
Must be able to talk continually in person or on the phone during the shift.
Must be able to perform close reading on computer equipment and some repetitive motions while typing and cleaning.
Must be able to occasionally lift up to 50 lbs.
Regular exposure to certain chemicals related to cleaning products.

Nice To Haves

Customer service background preferred.
A passion for fitness and health.
Upbeat and positive attitude.
CPR/AED certification preferred.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Handle front desk-related activities.
Answer phones in a friendly manner and assist callers with questions.
Check members into the PEAK/ABC IGNITE purchasing system.
Assist with the new membership sign-up process.
Take prospective members on tours of the Club facility.
Update member account information as needed.
Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the Club.
Complete daily Club cleaning assignments.