Front Desk Associate - Ballantyne

Pet Paradise•Indian Land, SC

11d•Onsite

About The Position

Pet Paradise is seeking a Front Desk Associate to welcome pet parents and their pets at its Ballantyne resort and help ensure a positive guest experience. The role handles guest check-ins and check-outs, phone calls, voicemails, emails, cashiering, and coordination with resort leadership and veterinary services. It also involves hands-on pet care, including walking pets during drop-off and pickup, coordinating suite placement, setting up suites, and handling harnesses. The associate helps maintain the cleanliness of the entrance, lobby, restrooms, and cat room. The position requires customer-service skills, attention to detail, problem-solving, and a positive, team-oriented attitude. It involves considerable physical activity, including pet handling, walking, and standing for long periods, as well as lifting up to 60 pounds. Scheduling flexibility is needed for days, nights, weekends, holidays, and peak periods. The starting rate is $13.50 per hour, with a $0.50 increase six months after the hire date and an additional $0.50 increase on the annual anniversary date. Pet Paradise describes opportunities to pursue leadership, dog-training, and grooming development programs.

Requirements

One to two years of experience in a customer-service role, such as customer service, call center, or receptionist work.
Able to work with a sense of urgency while providing exceptional customer service.
Cheerful, friendly, and positive team-oriented attitude.
Strong written and verbal communication skills.
Attention to detail, especially with documentation.
Enjoys problem-solving to provide guests and customers with a premier experience.
Comfortable around dogs of all sizes and physically able to lift up to 60 pounds.
Able to perform considerable physical labor, including pet handling, walking, and standing for long periods.
Flexible to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and their pets as they enter the resort.
Organize and process guest check-ins and check-outs.
Walk pets during drop-off and pickup, coordinate suite placement, and help ensure pets' needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain the cleanliness of the entranceway, lobby, and restrooms.
Maintain, clean, and support the cat room according to resort routines.
Liaise with the veterinary service team regarding appointment status and arrivals.
Put on and remove harnesses at check-in and check-out; be familiar with different types of harnesses.
Ensure suites are set up for each pet.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, which provides hands-on leadership training and a path toward Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for both full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.