Front Desk Associate

Planet Fitness • Knoxville, TN

10d • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate to deliver high-quality service and promote positive customer satisfaction and loyalty while supporting Ignite Fitness Holdings–Planet Fitness Mission, Vision and Values. The role requires balancing multiple tasks while maintaining a welcoming demeanor in a fast-paced retail environment. Associates may spend up to 50% of a shift maintaining club cleanliness. The position is full-time at the Greenway location in Knoxville, Tennessee, with a rotating schedule; weekday and weekend hours depend on club needs, and training hours may vary.

Requirements

• At least 18 years old.
• High school diploma or equivalent.
• At least six months of face-to-face customer service experience in a retail environment.
• Ability to manage multiple responsibilities.
• Strong work ethic and decision-making and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Enthusiastic, energetic, and hardworking.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members and say goodbye as they exit in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide prompt, knowledgeable, gracious, and efficient telephone service, giving complete and accurate information.
• Use communication and problem-solving skills to resolve customer concerns and ensure a pleasant experience.
• Maintain club cleanliness, which may take up to 50% of the shift.
• Deliver prompt and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED