Front Desk Associate

Xclusive Services • Nashville, TN

1d

About The Position

The Front Desk Associate is the first point of contact for guests and provides general assistance while creating a positive experience for all interactions. The role demonstrates and explains the employment application and background check process, distributes payroll and company information, and helps ensure the branch remains current with labor and regulatory requirements. The ideal candidate is welcoming, detail-oriented, communicates effectively in English and Spanish, and can work independently. This position is part of the National Service team and reports to the District Manager.

The position divides its work between branch operations and guest services (50%) and recruiting (50%). It supports applicants and Team Members, performs administrative and payroll activities, helps maintain a presentable and compliant branch, and leads recruiting efforts and placement processes. The role also supports the company’s mission and core values and complies with applicable employment and workplace safety requirements.

Requirements

• Bilingual in English and Spanish.
• At least 1 year of experience in a related field or similar role.
• Proficiency in Microsoft Office 365 on PC, FedEx Online, and phone systems.
• Valid driver's license and reliable transportation to commute to job sites or locations.
• Ability to adapt to new software platforms and systems.
• Legally eligible to work in the United States without requiring current or future visa sponsorship.
• High school diploma.
• Excellent listening, written, verbal, organizational, and interpersonal skills, with the ability to collaborate with cross-functional teams and customers.
• Ability to lift and carry up to 50 pounds occasionally and up to 25 pounds frequently; push and pull objects weighing up to 25 pounds as needed.
• Ability to reach overhead and extend arms, bend, squat, and kneel, and operate tools, equipment, or machinery requiring fine motor skills.
• Ability to stand and walk for extended periods, up to 8 hours.
• Ability to work extended hours, including nights and weekends, and in indoor or outdoor conditions that may include heat, cold, rain, and wind.

Nice To Haves

• Experience with Adobe Suite, DocuSign, and Microsoft Dynamics CRM.

Responsibilities

• Greet Team Members, customers, clients, and applicants and provide excellent customer service.
• Answer phone calls professionally and courteously, and listen and respond to voicemails several times a day.
• Handle applicant intake and pre-screening; process applications in accordance with applicable local, state, and federal laws.
• Verify documents for compliance with federal I-9 requirements, process criminal history checks, and communicate results to applicants.
• Provide inquiry support to internal and external customers and Team Members.
• Supply and inventory uniforms as needed and manage timely submission of uniform and meal-voucher deduction requirements.
• Coordinate new-hire packets and forms, manage interoffice mail accuracy, and verify required labor and regulatory posters and notices.
• Keep the reception area, meeting room, and kitchen presentable and organized, and perform daily office housekeeping.
• Ensure Team Members are offered their paychecks weekly; check payroll accuracy, prepare check envelopes with required communications, release checks to management, distribute and file payroll records, and review paycheck pickup authorizations in accordance with company policy.
• Assist Team Members with lost, stolen, damaged, or expired checks.
• Support Team Member recognition activities, including preparing gift cards, arranging food, and tracking and distributing prizes, as assigned.
• Confidentially assist with monthly, quarterly, and annual internal and external audits.
• Lead recruiting efforts to attract applicants to the branch through community engagement, job fairs, transportation arrangements, application events, local advertising, referrals, and references.
• Place external Team Members and ensure background checks, compliant document reviews, and other required new-hire paperwork are completed before they work.
• Manage the reliability of external placements for customers.
• Model company core values and support the mission to make a positive impact in the lives of the individuals served.
• Comply with applicable employment laws, regulations, and guidelines, including FLSA, FMLA, ADA, and HIPAA requirements.
• Promote and follow occupational safety and health standards required by OSHA, company policies, and other applicable regulatory agencies.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance, effective the first day of the month following the start date.
• Voluntary life and group life insurance.
• Voluntary AD&D insurance.
• Short- and long-term disability insurance.
• Accident, critical illness, and hospital indemnity insurance.
• Paid sick time.
• Paid holidays.
• Paid personal time off.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED