Front Desk Associate

Symphony Spine Pain and Neuro Alliance LLC•DeLand, FL

1d•Onsite

About The Position

PRC Alliance Pain Relief Centers is a family of pain management specialists committed to relieving pain through exceptional, compassionate care. Its mission is to relieve patients of pain and provide outstanding medical care and comfort through a conservative yet comprehensive approach to pain management. The organization serves patients at eight locations northeast of Orlando: Palm Coast, Ormond Beach, Daytona Beach, Port Orange, New Smyrna Beach, DeLand, Orange City, and Lake Mary. The Front Desk Associate joins a team of pain management specialists who care for people suffering from chronic pain. The role supports patient service and office operations by greeting patients, scheduling appointments, maintaining and retrieving records, updating patient account information, and recording and collecting charges. The position is based at one location, with travel to other locations as needed. Pay is based on experience.

Requirements

High school diploma or equivalent experience.
Strong telephone skills.
Organized and detail oriented.
Professional presence with strong written and verbal communication skills.
Ability to multitask.
Strong customer service orientation.
Interest in growing and developing in the role.
Ability to work independently and in a self-directed manner, and to take individual initiative.
General knowledge of and ability to maintain HIPAA privacy requirements.

Responsibilities

Greet patients and schedule appointments.
Maintain patient records and accounts.
File and retrieve patient records to ensure treatment information is available.
Obtain, record, and update patients’ personal and financial information.
Record and update financial information, record and collect patient charges, and control credit extended to patients.
Complete special projects as assigned and perform other duties as required.
Maintain confidentiality and handle sensitive matters with discretion and tact.
Maintain general knowledge of and comply with HIPAA privacy requirements.