Seasonal Front Desk Associate- Sanford

Pet Paradise • Sanford, FL

2d • Onsite

About The Position

Pet Paradise is seeking a Front Desk Associate to welcome pet parents and their pets at its Sanford resort and help provide a positive guest experience. The role handles guest check-ins and check-outs, communications, cashier and point-of-sale operations, suite setup, and coordination with resort leadership and veterinary services. It also includes hands-on pet care, such as walking pets, fitting and removing harnesses, supporting the cat room, and maintaining the lobby and entranceway.

This position involves considerable physical labor, including handling pets, walking, standing for extended periods, and lifting up to 60 pounds. The associate must be comfortable around dogs of all sizes and flexible to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times. The role is seasonal. The starting rate is $15.00 per hour, with a $0.50 increase six months after hire and another $0.50 increase on the annual anniversary date.

Requirements

• One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
• Able to work with attention to detail and a sense of urgency while providing exceptional customer service.
• Cheerful, friendly, positive, and team-oriented attitude.
• Strong written and verbal communication skills and attention to detail, especially with documentation.
• Enjoys problem-solving to provide guests and customers with a premier experience.
• Comfortable around dogs of all sizes and physically able to lift up to 60 pounds.
• Able to perform considerable physical labor, including pet handling, walking, and standing for long periods.
• Flexible to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

• Welcome pet parents and their pets as they enter the resort, providing a friendly first interaction.
• Organize and process guest check-ins and check-outs.
• Walk pets during drop-off and pickup, coordinate suite placement, and help ensure guest needs are met.
• Answer incoming calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
• Complete cashier and point-of-sale operations.
• Communicate and follow through on requests from pet parents and resort leadership.
• Maintain the cleanliness of the entranceway, lobby, and restrooms.
• Maintain, clean, and support the cat room according to resort routines.
• Act as a liaison to the veterinary service team regarding appointment status and arrivals.
• Put on and remove harnesses at check-in and check-out; be familiar with different types of harnesses.
• Ensure suites are set up for each pet.

Benefits

• Opportunity to apply for the Unleashed Leadership Academy and related Supervisor and Assistant Manager opportunities.
• Opportunity to apply for the Dog Training Academy, with a scholarship toward certification as a Dog Trainer (Canine Behavior Specialist).
• Opportunity to apply for the Grooming Academy, with a scholarship toward certification as a Professional Pet Groomer.
• Complimentary Pet Day Camp for employees' dogs.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an added mental health benefit, available to all employees.
• Company-paid training programs and career development opportunities.

What This Job Offers

• Education Level: No Education Listed